Privacy Policy

Last Updated: August 27, 2026

Drumroaster Coffee Inc. (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information that we collect, use, and disclose in connection with our website, online store, products, and services.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, when we may share it with others, and the choices and rights available to you.

Our privacy practices are designed to comply with applicable Canadian privacy legislation, including British Columbia's Personal Information Protection Act (PIPA) and, where applicable, Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Personal Information We Collect

Depending on how you interact with us, we may collect the following types of personal information:

Contact information

• Name
• Email address
• Telephone number
• Billing and shipping addresses

Order and transaction information

• Products purchased
• Order history
• Transaction details
• Shipping and delivery information
• Returns, refunds, and customer service history

Payment information

Payments made through our online store are processed by our payment service providers. Depending on the payment method you choose, these providers may collect payment card or other financial information necessary to process your transaction.

We generally do not directly store complete credit or debit card numbers.

Account information

If our website allows you to create a customer account, we may collect information associated with that account, including your contact information, order history, preferences, and account credentials.

Website and device information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser and device type
• Operating system
• Pages viewed
• Referring website or source
• Date and time of visits
• Interactions with our website
• Cookie and similar technology identifiers

Communications

If you contact us by email, telephone, social media, website forms, or other means, we may retain information contained in those communications in order to respond to you and provide customer service.

2. How We Use Personal Information

We collect and use personal information for reasonable business purposes, including to:

• Process and fulfill orders
• Process payments, refunds, and returns
• Ship and deliver products
• Communicate with you about your orders
• Provide customer service
• Maintain customer accounts
• Detect and prevent fraud or misuse of our website
• Operate, maintain, troubleshoot, and improve our website and online store
• Understand how customers use our website
• Maintain appropriate business and accounting records
• Comply with tax, legal, regulatory, and other obligations
• Send marketing communications where you have provided consent or where otherwise permitted by law
• Carry out other purposes that we identify to you at the time your information is collected

We limit the collection of personal information to information that is reasonably necessary for these purposes.

3. Online Shopping and Payment Processing

Our online store may be operated using third-party e-commerce and payment-processing services.

When you place an order, information necessary to process the transaction may be provided to these service providers. This may include your name, contact information, billing and shipping addresses, order information, and payment information.

These service providers process information according to their own privacy policies and security practices.

4. Shipping and Order Fulfillment

We may provide personal information to shipping companies, couriers, postal services, fulfillment providers, and other service providers when necessary to deliver your order.

The information provided is limited to what is reasonably necessary to provide the applicable service, such as your name, shipping address, telephone number, email address, and information relating to your shipment.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, understand website traffic, improve our services, measure the effectiveness of advertising, and provide relevant content.

Some cookies are necessary for functions such as shopping carts, checkout, account login, fraud prevention, and website security.

Other cookies or technologies may be provided by analytics, advertising, social media, or other third-party services.

Depending on your browser and the technologies used by our website, you may be able to block or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

Where required by applicable law, we will obtain appropriate consent for the use of non-essential cookies or similar technologies.

6. Analytics and Advertising

We may use third-party analytics and advertising services to better understand how visitors interact with our website and to measure the performance of our website and advertising.

These providers may collect information about your device, browser, IP address, website activity, and interactions with advertisements using cookies or similar technologies.

If we use targeted or behavioural advertising services, information collected through these technologies may be used to show advertisements that are more relevant to your interests.

7. Email Marketing

If you subscribe to our mailing list or otherwise consent to receive promotional communications, we may use your name and email address to send information about our products, promotions, events, or other news.

We send commercial electronic messages in accordance with Canada's Anti-Spam Legislation (CASL).

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing messages.

Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications that are necessary to administer your orders or customer relationship.

8. When We Share Personal Information

We do not sell your personal information.

We may disclose personal information to service providers that assist us in operating our business, including:

• E-commerce platforms
• Payment processors
• Banks and financial institutions
• Shipping and delivery companies
• Website hosting providers
• Email and marketing platforms
• Analytics providers
• Advertising providers
• Information technology and security providers
• Accounting, legal, insurance, and professional advisers

We may also disclose information where reasonably necessary to comply with applicable laws, regulations, court orders, legal processes, or requests from law enforcement or government authorities.

Personal information may also be transferred as part of a merger, sale, financing, restructuring, acquisition, or other transaction involving all or part of our business, subject to applicable privacy requirements.

9. Information Processed Outside Canada

Some of our service providers may store or process personal information outside British Columbia or outside Canada, including in the United States or other countries.

When personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement agencies, or government authorities in accordance with those laws.

We use service providers that we believe provide appropriate safeguards for the personal information entrusted to them.

10. How We Protect Personal Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, alteration, loss, or destruction.

These safeguards may include access controls, secure technology providers, encrypted connections, password protection, employee access restrictions, and other security practices appropriate to the sensitivity of the information.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

11. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable legal, accounting, tax, fraud-prevention, and business requirements.

When personal information is no longer reasonably required, we will securely destroy, delete, or anonymize it as appropriate.

12. Accessing or Correcting Your Personal Information

Subject to exceptions permitted by law, you may request access to personal information that we hold about you.

You may also ask us to correct personal information that you believe is inaccurate or incomplete.

To make an access or correction request, please contact our Privacy Officer using the contact information below. We may need to verify your identity before responding to your request.

13. Withdrawing Consent

Where we rely on your consent to collect, use, or disclose personal information, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice.

In some circumstances, withdrawing consent may prevent us from providing a particular product or service. For example, we require certain contact and delivery information in order to process and ship an online order.

14. Children's Privacy

Our website and products are intended for a general audience and are not specifically directed toward children.

We do not knowingly collect personal information from children except where permitted by applicable law and with any consent that may be required.

If you believe that a child has provided us with personal information improperly, please contact us.

15. Third-Party Websites

Our website may contain links to websites, social media platforms, or services operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review their privacy policies before providing them with personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, technology, service providers, or legal requirements.

The current version will be posted on our website with the date it was last updated.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

We have designated a Privacy Officer who is responsible for our compliance with applicable privacy legislation and for responding to questions and requests concerning personal information.

If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, withdraw consent, or make a privacy-related complaint, please contact:

Privacy Officer
Drumroaster Coffee
21-1400 Cowichan Bay Rd.
Cobble Hill, BC, V8H0K9
Canada

We will review and respond to privacy-related inquiries and complaints in accordance with applicable Canadian privacy legislation.