Skip to content
Free Shipping on coffee orders over $60!
Free Shipping on coffee orders over $60!
FAQS

got a question?

We've probably already answered it. If not, get in touch — we're pretty easy to reach.

Orders & shipping

Yes. We ship to all ten provinces and shipping is free on coffee orders over $60 CAD. Orders to Yukon, Northwest Territories, and Nunavut are subject to a small shipping cost.

Right now we only ship within Canada. If that changes, you'll hear about it here first.

Free on orders over $60 CAD. Under that, shipping costs a flat rate of $16.

Quality remains the highest if you order your coffee in whole bean form, and have your own grinder. We do offer grinding for different settings, however, as every brewer is different, we can't guarantee our grind is ideal for your individual machines, which means sales on all ground coffee are final.

We roast to order as much as we can, so most orders leave the roastery within 24hr, Monday-Friday.

2–5 business days depending on where you are in Canada

Every coffee that's available on our website, is also available in our cafe. If you're local, feel free to visit our cafe, which is right next door to our roastery and grab a coffee and a bag of coffee :)

Login to your account on our site and you can make changes there, or just give us a holler and we'll sort it out for you!

Returns & refunds

Get in touch within 7 days of delivery and we'll sort you out with a replacement or refund.

Coffee's a personal thing, so we don't take returns on opened bags — but if something's genuinely off, tell us and we'll make it right.

We offer store credit for gear and merch returns.

Subscriptions

Subscribe to any of the coffees from our lineup and it'll show up automatically on whatever schedule you choose. You can pause, swap, or cancel any time — no jumping through hoops!

Bi-weekly, or monthly — you choose, and you can change it any time.

You can absolutely have multiple subscriptions. Contact us for custom amounts!

Managing your subscription

Log in to your account and head to your subscription dashboard. From there you can pause, skip an upcoming delivery, or cancel outright — all without picking up the phone.

Yes, any time. Swap to a different coffee in your account before your next order processes.

Yep — adjust your delivery frequency right from your account, whenever suits.

You are charged on the same day/time as you placed the subscription every cycle.

Update either one from your account at any time. Changes apply to your next scheduled order.

From your account dashboard, whenever you like. No calls, no guilt trips.

Our coffee

We roast daily, and orders are always shipped within 24hr Monday-Friday.

Whatever matches how you brew — whole bean, pour over, drip, Aeropress, French press, or espresso. Not sure? Our Brew Guide can point you in the right direction, or go whole bean and grind fresh at home. The best results will always be achieved if you have your own grinder.

Somewhere cool, dark, and airtight — the bag it came in works great. In our testing, we've found flavours to stay well within our spec for up to 6 weeks off roast. Skip the fridge or freezer, and try to get through it within a few weeks of the roast date for the best cup.

We focus our sourcing on a handful of countries — Colombia, Ethiopia, Peru, Kenya, and Guatemala — where we've built long-term relationships with producers we genuinely trust. Read more on our About page.

Single Origin coffees are defined as coffees from one individual producer or group that's packaged as one lot and shipped to us. These are coffees that we select individually because they showcase a flavour profile that we want to showcase. Blends are coffees that we always have on the menu that we keep consistent by finding coffees that suit that profile and mix them to a perfect balance.

Contact us and we'll point you in the right direction!

the café

Absolutely. The café is open Monday–Friday, 7am–4pm, and Saturday–Sunday, 7:30am–4pm. Come in, have a coffee, say hello.

24-1400 Cowichan Bay Rd., Cobble Hill, BC — just off the Trans-Canada Highway, about 45 minutes north of Victoria.

Absolutely! Come and check out our large menu!

Wholesale

We do. We've worked with wholesale partners across BC for years — simple programme, reliable product, real support. See our Wholesale page for details.

Apply through our Wholesale page and we'll be in touch within a few business days.

We don't per-say have minimum orders. Contact us for more information!